FAQs

Duckfeet are soled with 100 % natural pale latex crepe rubber that offers durable shock absorption. The rubber grips well in most environments, but please always use caution on icy surfaces. Please visit Care for details on how to care for the outsoles. (You may notice a range of coloration on the sole as each pair is handcrafted and variations occur naturally.)

Crepe rubber soles can become firm when stored at low temperatures. We recommend storing your Duckfeet in an environment between 66–76 °F. If the soles become hard, you can place the shoes inside for a period of time until the crepe rubber is soft again.

Do not leave in direct sunlight. Crepe will soften and become tacky.

Since the natural crepe is untreated, avoid contact with solvents because such substances may dissolve the rubber.

Winter models, like the Århus and Odense, are lined with 100% premium European sheep wool for added warmth and comfort. The soft wool offers cushioning and covers the interior top to bottom all the way to the toe. This lining is non‑removable.

We offer Wool Insoles that can be added to most Duckfeet models for extra warmth and cushioning.

Duckfeet have a neutral leather footbed without any inherent arch support. Because it’s leather, the footbed will form to the footprint of the wearer over time. If support is desired, the footbed is great for accommodating most insoles as there is no built in support to compete with an insert/insole. Note that the leather insole is not designed to be removed.

Most Duckfeet models are made with high quality full-grain leather. This leather is strong and durable and will feel stiff at first—don’t worry! Duckfeet break in faster than you’d expect. This break-in process is a hallmark of genuine leather. With a little bit of love, they will mold perfectly to your foot shape and movements ensuring your pair is truly unique. Leather cream can expedite the process as well as extend the life of your pair.
For tips on breaking in your Duckfeet, visit our blog post on this topic.

All Duckfeet leathers are naturally water-resistant and will keep most moisture out. However, water stains can occur after heavy saturation. If you notice water stains, take a cloth and lightly damp the entire shoe; let dry completely. Leather cream may be applied to help increase water resistance and will also help keep them in tip-top shape.

All Duckfeet shoes are handmade and vegetable tanned to ensure quality and longevity. This means there can be slight variations in each product, making your pair of Duckfeet entirely unique. Additionally, computer screens may not always faithfully reproduce color depending on the technology and settings employed.
Visit our Color Guide page for close-ups and descriptions of all the Duckfeet colors.

Duckfeet Boot, Shoe, & Sandal boxes are made from recycled cardboard.

Duckfeet Boot & Shoe boxes use a recycled piece of scrap leather as the box handle.
The leather handle color in no way reflects the color of the product in the box.
The label should always be consulted for product color, as well as the product in the box itself.

For updates on your order, log in to your customer account by clicking on the user icon in the upper right-hand corner of the website. If you have no customer account, contact us with your order number or the name of whomever placed the order. We will get back to you within 1–2 business day to help!

Alternatively, you can check the status of your order with our Alexa skill.

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