We realize the challenges of purchasing footwear online and wish to provide a smooth shopping experience. Items purchased on duckfeetusa.com may be returned or exchanged within 21 days of delivery if in like-new, unaltered condition. For the winter holidays, orders placed beginning October 28, 2022 are returnable until January 15, 2023.
European sizing can be tricky! We want you to feel confident you’re getting the proper fit (visit our Fit Guide), so if you think you may need a different size, we’re here to help! Please send inquiries to email@example.com; we answer e-mails as quickly as we can: typically within one business day.
We can only accept items in like-new, resalable condition with no visible signs of wear. This helps us sustain our business, reduce waste, and meet the expectations of future customers. For these reasons, items returned with wear may incur a 20% fee. (Items with excessive wear will be returned to the customer.) Wear may show in:
- excessive creasing of the leather
- visibly dirty soles
- stretching of the leather
Crepe soles can mark and soil easily. To keep soles clean when trying on your new Duckfeet, please try on them indoors on a clean, soft surface or on the tissue paper included in the shoebox.
Please include tags and shoebox with your return as they are considered parts of the product.
We thank you for your understanding. If you have questions about the condition of your return, please don’t hesitate to contact us.
Start a return or exchange
We employ a self-serve returns system where you can easily exchange for a different size or color; you can also turn your item into store credit to purchase a different model right away, get a gift card for later, or request a refund altogether. An $8.00 fee covers shipping for items returned for a refund; exchanges—including those for gift cards—ship for free.
To start your return or exchange, you will need:
- the order number (e.g., DF12345)
- the ZIP Code to which the order was delivered
For exchanges, the replacement order is created in our system when the carrier scans your returning package. For gift cards and refunds, upon receipt of your return at our warehouse, please allow 10 days for processing and issuance.
Please ship returns and/or exchanges in the shipping box your Duckfeet product(s) arrived in, NOT in the Duckfeet Brand Product Box. Returns shipped in the Duckfeet Brand Product Box may be subject to a damage fee.
If you experience any issues, please don’t hesitate to contact us.
Alaska & Hawaii orders
Shipping costs for returns that originate outside the contiguous United States are the responsibility of the customer. Please inform us to expect your return at firstname.lastname@example.org, and address your package to:
865 Islington Street, Suite 200
Portsmouth, NH 03801