We want you to be confident you’re getting the correct fit, so if you think you need a different size, we’re here to help!
For questions, please e-mail us at firstname.lastname@example.org.
We answer e-mails as quickly as we can, and will respond in 2-3 business days (faster if we can!) during our business hours (Monday-Friday, 9AM-5PM EST).
Please note: if you email over the weekend, we will respond first thing Monday, in the order it was received. (Sizing information can be found in our fit guide.)
Duckfeet are returnable within 14 days of delivery, unworn, in like-new condition.
For faster exchanging, simply place a new order for the right size, style, or color, and we’ll issue a full refund (product + shipping) upon receipt of the original order.
We offer free shipping on exchanges (U.S. orders only). To request a label, please fill out the RETURN/EXCHANGE FORM.
Please have ready:
To return for a refund, please fill out the RETURN/EXCHANGE FORM to request a label. We’ll issue a refund for the product minus the original $8 shipping charge.
We accept returns or exchanges on U.S. orders made on www.duckfeetusa.com. If you made a purchase from an independent retailer or another online retailer, please return the product to the store where the purchase was made, under the guidelines of their return policy.
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