Return policy

European sizing can be tricky!

We want you to be confident you’re getting the correct fit, so if you think you need a different size, we’re here to help!

For questions, please e-mail us at returns@rustandsalt.com.

We answer e-mails as quickly as we can, and will respond in 2-3 business days (faster if we can!) during our business hours (Monday-Friday, 9AM-5PM EST).
Please note: if you email over the weekend, we will respond first thing Monday, in the order it was received. (Sizing information can be found in our fit guide.)

Duckfeet are returnable within 14 days of delivery, unworn, in like-new condition.

For faster exchanging, simply place a new order for the right size, style, or color, and we’ll issue a full refund (product + shipping) upon receipt of the original order.

Please note:

  • All items returned must be in like-new condition and include the original tags and unaltered box. Please keep this in mind when testing the fit of your new Duckfeet: try them on indoors on a clean, carpeted surface.
  • If a returned product shows excessive signs of wear, it will be sent back to the original shipping address without an exchange pair, and you will receive a confirmation e-mail.
  • Returns with light wear will be accepted at our discretion, with a 20% damaged goods fee charge taken out of the total refund amount or applied to the exchanged item.
  • Items shipped in taped or labeled Duckfeet shoe boxes are subject to a 20% damaged goods fee charge.
  • Examples of signs of wear could include: scuffing on the sole, excessive leather creasing on upper of the Duckfeet product, visibly dirty soles or returns without the Original Duckfeet shoe box. Any questions about the condition of your return or exchange? Please email returns@rustandsalt.com

We offer free shipping on exchanges (U.S. orders only). To request a label, please fill out the
Please have ready:

  • Your order number (DF...). If you don't have your order number, please use email associated with your order.
  • Item to be returned (Product name, color, size)
  • New item to be received (Product name, color, size)

To return for a refund, please fill out the to request a label. We’ll issue a refund for the product minus the original $8 shipping charge.

We accept returns or exchanges on U.S. orders made on www.duckfeetusa.com. If you made a purchase from an independent retailer or another online retailer, please return the product to the store where the purchase was made, under the guidelines of their return policy.

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