Return policy

European sizing can be tricky! We want you to be confident you’re getting the correct fit, so if you think you need a different size, we’re here to help! For questions, please e-mail us at—we answer most e-mails in under 24 hours. (Sizing information can be found in our fit guide.)

☞ Duckfeet are returnable within 30 days of purchase. All items returned must be in like-new condition and include the original tags and unaltered box. Please keep this in mind when testing the fit of your new Duckfeet: try them on indoors on a clean surface. Items shipped in taped or labeled shoe boxes are not eligible for refund. 

We offer free shipping on exchanges. To request a label, shoot us an e-mail. Include your order number, item to be returned, and new item or size to be received. For faster exchanging, simply place a new order for the right size, and we’ll issue a full refund (product + shipping) upon receipt of the original order. 

To return for a refund, please e-mail us to request a label. We’ll issue a refund for the product minus the cost of return shipping.

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